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Traveling With Pets & Service Animals

 

Pet and Service Animal Policies

We gladly accept live animals on our Cessna 402 and Tecnam Traveller flights. Advance reservations are recommended. Only one pet per aircraft may be booked confirmed space; however, multiple live animals from the same family are permitted on the same aircraft; it is possible that, due to space or weight constraints, the passenger and pets may not be able to be accommodated on any particular flight. Multiple live animals from different families are not permitted on the same aircraft.Live animals are approved for travel on a first-come, first-served basis.

There's a $30 fee per animal, each way. TravelPass holders travel with their animal for free.

Pets are accepted for transport subject to a service charge (unless otherwise specified in the Contract of Carriage or in the applicable tariff) and other conditions as noted herein. Cape Air reserves the right to refuse carriage of pets at any time. 

Service Animals used for emotional support, although are not typically trained to do a specific task, must be trained to behave properly in a public
setting.

Accepted In-Cabin Pets: Unless otherwise noted herein, Cape Air accepts domesticated cats, dogs, rabbits and household birds for transport in-cabin when accompanied by the Customer.

Advance Reservations and Conditions of Carriage: Advance reservations are recommended. 

Must be Accompanied by Passenger: All pets must be accompanied by a traveling Passenger who is the owner or a designee who assumes full responsibility for the animal. Cape Air will not transport pets as unaccompanied freight.

Limitations with Connecting Flights: Customers must check and retrieve their pets planeside for each Cape Air flight. Pets will not be automatically transferred between connecting Cape Air flights. Cape Air will not transfer pets to other airlines - Customers must make their own arrangements directly with other airlines for connecting flights (interline and/or codeshare) with other carriers. When making such arrangements individually with each carrier, please keep in mind that different policies, including carrier sizes and fees, may apply for each carrier.

Approved Kennels and Kennel Requirement: Except as otherwise provided in this section, a soft or hard-sided kennel suitable for transport of the pet is required to transport the pet to the aircraft and to contain the pet within the cabin. It is the obligation of the Customer to provide such kennel. The maximum kennel size is 28”x20.5”x20.5”. A pet should be able to stand up and turn around comfortably in a properly-sized kennel. Multiple pets may be transported within the same kennel providing this standard is met for both animals and it is deemed safe in the sole discretion of Cape Air.

Tecnam Traveller Kennel Limitation -  Kennels additionally MUST be hard-sided unless the kennel is able to be stowed under the seat in front of the Customer. The maximum limits for under-seat stowage are kennel dimensions of less than 12” x 6” x 8” and a pet maximum weight of 35 pounds. All Kennels in excess of 12” x 6” x 8” must be hard-sided, not exceed the maximum kennel size in Section (a), and shall be located for safe transport behind an opaque, secure divider separating the passenger compartment from the baggage compartment and, as a result, inaccessible physically and visually during all times on board the aircraft.

For travel between Hyannis, New Bedford, Nantucket or Martha’s Vineyard ONLY,
dogs may be transported with or without a kennel under the following conditions:

  • A dog not exceeding 35 pounds in weight may be carried on the Passenger’s lap or on the aft shelf of the cabin, depending on the aircraft.
  • A dog 35 pounds or more if properly restrained with a leash, harness or similar device and situated in such a location so as to not obstruct access to the aisle or exit. This location is typically behind the last row of seats.
  • Pets must not exceed a maximum weight of 80 pounds per animal.
  • The ability to carry pets pursuant to this provision is contingent upon rules by the airport authorities of the airports we serve and is subject to change without notice.

Embargoes: Seasonal or route-specific restrictions, or “embargoes,” may apply depending upon the aircraft size and/or the codeshare partner policy in place at any point in time. Embargoes below are subject to change without notice. 

  • Flights to/from New York City (JFK): Only small cats and dogs are permitted. Animal and kennel combined must not exceed 20 pounds. Maximum size of kennel is 17” (L) x 12.5” (W) x 8.5” (H).
  • Caribbean Embargoes. No pets are accepted for travel for any flight to/from Culebra, Puerto Rico (CPX), Virgin Gorda, BVI (VIJ), or for any flight to/from Nevis, WI (NEV).
  • Britten Norman Islander Aircraft Embargo. No pets are accepted for travel for any flight operated by this aircraft type.
  • Cessna Caravan Amphibian Aircraft Limitation. Animal and kennel combined must not exceed 20 lbs. and both count toward the maximum bag limit of 20 lbs. per ticketed Customer. Only the smallest kennels fit on board.
  • Adult Poultry Embargo. In order to ensure compliance with the U.S. Animal Welfare Act, Cape Air does not transport live adult poultry.

Health and General Condition: The pet must be harmless, odorless, inoffensive and suitable for in-cabin transport as determined by Cape Air in its sole discretion. A Customer assumes full responsibility for the safety, well-being and conduct of his or her pet while on-board the aircraft. Cape Air assumes no responsibility for the impaired health or death of the pet due to illness or injury when the pet has been handled by Cape Air with ordinary standards of safety and care or when Cape Air has acted in the interests of the entire flight such as in an emergency or a Force Majeure Event.

The Customer must make all arrangements and assume full responsibility and expense for complying with applicable laws, customs and/or other governmental regulations, requirements, or restrictions of the country, state or territory to and from which the pet is being transported. Upon arrival, health certificates, import permits, and other papers may be required by local authorities (particularly and frequently required for travel beyond the domestic United States), depending upon the route on which the pet is traveling.

Service Animals

Cape Air permits Service Animals (physical support animals, emotional support animals and psychiatric support animals) to accompany passengers free of charge as noted in this section. Advance reservations are recommended because, for important safety reasons, Cape Air is only permitted to transport one live animal per aircraft unless the animals are from the same family. Only one live animal per aircraft may be booked confirmed space. Live animals are approved and carried on a first-come, first-served basis. Should a passenger with previously booked space for his/her Service Animal or pet be confirmed on a flight and another passenger with a Service Animal as defined by this section desire to be boarded, Cape Air will seek out all alternatives available including offering the passenger with the pet confirmed space on the next available flight. Only if no options are available will Cape Air offer the less desirable alternative to the passenger with the Service Animal of traveling on a later flight. Service animals accompanying disabled customers or government officials are carried at no additional charge to the customer, subject to policy herein.

Permitted Animals and Requirements - Service Animals

  • Dogs and Cats Generally. Service animals, whether trained to provide a service or offer emotional support, are typically dogs and cats (any other animal species must comply with DOT regulations and will need to be evaluated for accommodation on a case-by-case basis). Service animals must be a minimum age of four months and must be current with all vaccinations.
  • Not Permitted. The following animals pose safety and/or public health concerns and are not permitted:
    • Small mammals or pocket pets (e.g. hedgehogs, sugar gliders, rabbits, chinchillas, prairie dogs, ferrets)
    • Insects and spiders
    • Rodents (e.g. mice, rats, hamsters, gerbils, guinea pigs)
    • Reptiles (e.g. snakes, lizards, turtles)
    • Amphibians (e.g. frogs, salamanders)
    • Birds
    • Animals improperly cleaned and/or with a foul odor
    • Animals with tusks, horns or hooves (e.g. goats, pigs)
  • Inappropriate Animal Behavior. Service Animals must be trained to behave properly in a public setting. Animals exhibiting disruptive or aggressive behavior will be refused transportation in the interest of safety and public health. Such behavior includes:
    • Growling or biting
    • Jumping on other Passengers or staff
    • Relieving themselves in the gate area or cabin
    • Barking excessively, not in response to a handler’s need or distress
  • Harnesses and Securing the Service Animal. Service Animals must be secured with a harness and leash and remain under the direct control of the accompanying Passenger at all times.

Carriage On Board and Size Limitations: Service Animals are expected to be seated in the floor space below a Passenger’s seat, staying within the “footprint” of the seat and leaving the aisle unobstructed. Federal regulations require that the Service Animal must not obstruct emergency exit rows, aisles, or any other area that is required to be clear in order to facilitate an emergency evacuation. A Cape Air agent will determine the appropriate seating arrangement, considering all of the specific circumstances for a particular flight. Customers with large Service Animals are encouraged to contact Cape Air in advance to be sure the live animal can be safely transported on board our relatively small-sized aircraft.

  • For transport in the Cessna 402. There is additional space in the aft of the Passenger cabin which allows for more flexibility in accommodating Service Animals. As guidance, trained service dogs, typically 50 – 80 pounds in weight, are safely accommodated on board.
  • For transport in the Tecnam Traveller, Due to the location of the emergency exit and internal seating configuration, some Service Animals may be too large to be accommodated pursuant to the General rule (above). Any Service Animal which exceeds approximately 18 inches tall (measured to the shoulder) or 35 pounds in weight is likely too large to be safely accommodated on the floor of the cabin within the footprint of the Customer seat.
  • For Service Animals which exceed this footprint, Cape Air offers the option to reserve a seat for the Service Animal, at no additional charge to the Customer. The seat must be secured in advance through calling Cape Air or be available at time to Check-in. If there is no seat available at the time of booking, the Customer may choose another flight or, alternatively, transport the Service Animal in a kennel pursuant to the rules in this Section.
    • The Service Animal may occupy the seat, or the area within the footprint of the seat, in the same row as the accompanying Passenger. Cape Air will work with the Customer to choose the best location for securing the Service Animal within the reserved space and ensure the animal is properly restrained using the restraining devices provided by the Customer.
    • Kennel Alternative for transport in the Tecnam Traveller, Service Animals which are too large to be transported in the passenger compartment of the aircraft may alternatively be transported in a kennel provided by the Customer so long as the kennel maximum size limits in the Section entitled “Pets” are met, along with all other provisions within this Section entitled “Service Animals.”
  • For transport in the Britten Norman Islander and Cessna Caravan Amphibian. Due to the location of the emergency exits and seating configuration, some Service Animals may be too large to be accommodated on board. As guidance, any Service Animal which exceeds approximately 18 inches tall (measured to the shoulder) or 35 pounds in weight is likely to be too large to be safely accommodated.

For Customers traveling on a connecting itinerary with Cape Air and another airline, please contact our partner airline prior to travel as most have additional notification and documentation requirements that must be met to bring an emotional support animal on board a connecting flight.

Due to the location of emergency exits and seating configurations of the Tecnam Traveller, Britten Norman Islander and Cessna Caravan Amphibian aircraft, Service Animals in excess of 35 pounds cannot be safely carried on board. For travel in the Tecnam Traveller, Customers have the option of transporting their service animal in a kennel provided by the Customer so long as the kennel maximum size limits are met, along with other provisions within this Section entitled “Service Animals”.

Advance reservations are recommended. 

To advise us that you will be traveling with a live animal or if you have any questions, please call a Customer Service Representative at 1-800-CAPE-AIR.

For more information, see our full Travel Policy.

Travel Destinations

Cape Cod & the Islands


Cape Cod was where it all started for Cape Air, and we still have our roots planted in Hyannis with our corporate headquarters. We're proud to serve the beautiful Cape & Islands year-round.

Northeast


Our wings cover the best of the Northeast, with daily, year-round flights from our hub in Boston to VT, NH, ME and NY.

Midwest


Our hubs at St. Louis, Chicago - O'Hare and Nashville serve Michigan, Missouri, Illinois and Kentucky.

Montana


If time is money, save both. Our fast flights across Eastern Montana from our hub in Billings will get you to your destination in a fraction of the time it takes to drive. Later Lonesome Road!

Caribbean


With up to 100 flights a day in Puerto Rico, the USVI, West Indies, and the BVI, you have the flexibility to fly when you want to, and easily connect with major carriers.

Micronesia


Our "first flight of the day" is always from our hub in Guam. Operating as United Express, we serve the islands of Guam, Rota and Saipan. To book Micronesia flights, visit united.com.

Fly with us to:


CAPE COD & THE ISLANDS

NORTHEAST

Midwest

Montana

Caribbean

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