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Traveling With Pets & Service Animals

 

Pet Policy

We gladly accept live animals on our Cessna 402 flights. For travel on the Cessna 402, advance reservations are recommended. Only one pet per aircraft may be booked confirmed space. Live animals are approved for travel on a first-come, first-served basis. Multiple live animals from the same family are permitted on the same aircraft; however it is possible that, due to space or weight constraints, the passenger and pets may not be able to be accommodated on any particular flight. Multiple live animals from different families are not permitted on the same aircraft.

There's a $10 fee per animal, each way. TravelPass and commuter book holders travel with their animal for free.

Pets are accepted for transport subject to a service charge (unless otherwise specified in the Contract of Carriage or in the applicable tariff) and other conditions as noted herein. Cape Air reserves the right to refuse carriage of pets at any time. 

Service Animals used for emotional support, although are not typically trained to do a specific task, must be trained to behave properly in a public
setting.

Accepted In-Cabin Pets: Unless otherwise noted herein, Cape Air accepts domesticated cats, dogs, rabbits and household birds for transport in-cabin when accompanied by the Customer.

Advance Reservations and Conditions of Carriage: Advance reservations are recommended. 

Must be Accompanied by Passenger: All pets must be accompanied by a traveling Passenger who is the owner or a designee who assumes full responsibility for the animal. Cape Air will not transport pets as unaccompanied freight.

Limitations with Connecting Flights: Customers must check and retrieve their pets planeside for each Cape Air flight. Pets will not be automatically transferred between connecting Cape Air flights. Cape Air will not transfer pets to other airlines - Customers must make their own arrangements directly with other airlines for connecting flights (interline and/or codeshare) with other carriers. When making such arrangements individually with each carrier, please keep in mind that different policies, including carrier sizes and fees, may apply for each carrier.

Approved Kennels and Kennel Requirement: Except as otherwise provided in this section, a soft or hard-sided kennel suitable for transport of the pet is required to transport the pet to the aircraft and to contain the pet within the cabin. It is the obligation of the Customer to provide such kennel. The maximum kennel size is 28”x20.5”x20.5”. A pet should be able to stand up and turn around comfortably in a properly-sized kennel. Multiple pets may be transported within the same kennel providing this standard is met for both animals and it is deemed safe in the sole discretion of Cape Air. For clarity, cats, rabbits and birds must be kenneled or caged when accepted for travel in all circumstances.

For travel between Hyannis, New Bedford, Nantucket or Martha’s Vineyard ONLY,
dogs may be transported with or without a kennel under the following conditions:

  • A dog not exceeding 35 pounds in weight may be carried on the Passenger’s lap or on the aft shelf of the cabin
  • A dog 35 pounds or more if properly restrained with a leash, harness or similar device and situated in such a location so as to not obstruct access to the aisle or exit. This location is typically behind the last row of seats.
  • Pets must not exceed a maximum weight of 80 pounds per animal.
  • The ability to carry pets pursuant to this provision is contingent upon rules by the airport authorities of the airports we serve and is subject to change without notice.

Flights to/from New York City (JFK): Only small cats and dogs are permitted, 1 per aircraft. Animal and kennel combined must not exceed 20 pounds.
Maximum size of kennel is 17” (L) x 12.5” (W) x 8.5” (H).

Embargoes: Seasonal or route-specific restrictions, or “embargoes,” may apply depending upon the aircraft size and/or the codeshare partner policy in place at any point in time. Embargoes below are subject to change without notice. Adult Poultry Embargo: In order to ensure compliance with the U.S. Animal Welfare Act, Cape Air does not transport live adult poultry.
 

Health and General Condition: The pet must be harmless, odorless, inoffensive and suitable for in-cabin transport as determined by Cape Air in its sole discretion. A Customer assumes full responsibility for the safety, well-being and conduct of his or her pet while on-board the aircraft. Cape Air assumes no responsibility for the impaired health or death of the pet due to illness or injury when the pet has been handled by Cape Air with ordinary standards of safety and care or when Cape Air has acted in the interests of the entire flight such as in an emergency or a Force Majeure Event.

The Customer must make all arrangements and assume full responsibility and expense for complying with applicable laws, customs and/or other governmental regulations, requirements, or restrictions of the country, state or territory to and from which the pet is being transported. Upon arrival, health certificates, import permits, and other papers may be required by local authorities (particularly and frequently required for travel beyond the domestic United States), depending upon the route on which the pet is traveling.

Service Animals

Cape Air permits Service Animals (physical support animals, emotional support animals and psychiatric support animals) to accompany passengers free of charge as noted in this section. Advance reservations are recommended because, for important safety reasons, Cape Air is only permitted to transport one live animal per aircraft unless the animals are from the same family. Only one live animal per aircraft may be booked confirmed space. Live animals are approved and carried on a first-come, first-served basis. Should a passenger with previously booked space for his/her Service Animal or pet be confirmed on a flight and another passenger with a Service Animal as defined by this section desire to be boarded, Cape Air will seek out all alternatives available including offering the passenger with the pet confirmed space on the next available flight. Only if no options are available will Cape Air offer the less desirable alternative to the passenger with the Service Animal of traveling on a later flight. Service animals accompanying disabled customers or government officials are carried at no additional charge to the customer, subject to policy herein.

For Customers traveling on a connecting itinerary with Cape Air and another airline, please contact our partner airline prior to travel as most have additional notification and documentation requirements that must be met to bring an emotional support animal on board a connecting flight.

Advance reservations are recommended. 

To advise us that you will be traveling with a live animal or if you have any questions, please call a Customer Service Representative at 1-800-CAPE-AIR.

For more information, see our full Travel Policy.

Travel Destinations

Cape Cod & the Islands


Cape Cod was where it all started for Cape Air, and we still have our roots planted in Hyannis with our corporate headquarters. We're proud to serve the beautiful Cape & Islands year-round.

Northeast


Our wings cover the best of the Northeast, with daily, year-round flights from our hub in Boston to VT, NH, ME and NY.

Midwest


Our hub at St. Louis serves Missouri, Illinois and Kentucky.

Fly with us to:


Montana


If time is money, save both. Our fast flights across Eastern Montana from our hub in Billings will get you to your destination in a fraction of the time it takes to drive. Later Lonesome Road!

Caribbean


With up to 100 flights a day in Puerto Rico, the USVI and the BVI, you have the flexibility to fly when you want to, and easily connect with major carriers.

Micronesia


Our "first flight of the day" is always from our hub in Guam. Operating as United Express, we serve the islands of Guam, Rota and Saipan. To book Micronesia flights, visit united.com.

Fly with us to:


CAPE COD & THE ISLANDS

NORTHEAST

Midwest

Montana

Caribbean

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