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Feedback & inquiries for customer care


Future Travel & General Inquiries

Please call 800-Cape-Air (227-3247) or 508-771-6944

Lost Items & Baggage Assistance – within 5 days of your flight

To file a baggage report, follow up regarding delayed baggage within the first 5 days, or lost item inquiries, please contact the Cape Air Station at your final destination.

Baggage Assistance – more than 5 days after your flight

For assistance with filling out baggage claim documentation or baggage delayed 6 days or more please send an email to Central Baggage at

Ticket Refunds, Receipt Requests, Lost Tickets

For assistance please see our Ticket Refund Guidelines 

Contact Customer Care

To share your feedback or submit a reimbursement request please visit our Customer Support Portal and be sure to include the information below if available, or call our Care Team line at 800-CAPE-AIR. 

Customer Care Hours: Monday-Sunday 8:00 AM - 6:00 PM 

  • Customer name
  • Flight #
  • Date of travel  
  • Confirmation code
  • Details about your experience
  • Itemized receipts


Travel Destinations

Cape Cod & the Islands

Cape Cod was where it all started for Cape Air, and we still have our roots planted in Hyannis with our corporate headquarters. We're proud to serve the beautiful Cape & Islands year-round.


Our wings cover the best of the Northeast, with daily, year-round flights from our hub in Boston to VT, NH, ME and NY.


We fly Chicago - O'Hare to Manistee, Michigan.

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If time is money, save both. Our fast flights across Eastern Montana from our hub in Billings will get you to your destination in a fraction of the time it takes to drive. Later Lonesome Road!


With up to 100 flights a day in Puerto Rico, the USVI, West Indies, and the BVI, you have the flexibility to fly when you want to, and easily connect with major carriers.


Our "first flight of the day" is always from our hub in Guam. Operating as United Express, we serve the islands of Guam, Rota and Saipan. To book Micronesia flights, visit

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