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Feedback & inquiries for customer care

 

Future Travel & General Inquiries

Please call 800-Cape-Air (227-3247) or 508-771-6944

Lost Items & Baggage Assistance – within 5 days of your flight

To file a baggage report, follow up regarding delayed baggage within the first 5 days, or lost item inquiries, please contact the Cape Air Station at your final destination.

Baggage Assistance – more than 5 days after your flight

For assistance with filling out baggage claim documentation or baggage delayed 6 days or more please send an email to Central Baggage at [email protected].

Ticket Refunds, Receipt Requests, Lost Tickets

For assistance please see our Ticket Refund Guidelines 

Contact Customer Care

To share your feedback or submit a reimbursement request please send an email to our Customer Care Team at [email protected] and be sure to include the following information if available:

  • Customer name
  • Flight #
  • Date of travel  
  • Confirmation code
  • Details about your experience
  • Itemized receipts

 

Travel Destinations

Cape Cod & the Islands


Cape Cod was where it all started for Cape Air, and we still have our roots planted in Hyannis with our corporate headquarters. We're proud to serve the beautiful Cape & Islands year-round.

Northeast


Our wings cover the best of the Northeast, with daily, year-round flights from our hub in Boston to VT, NH, ME and NY.

Midwest


Our hub at St. Louis serves Missouri, Illinois and Kentucky.

Montana


If time is money, save both. Our fast flights across Eastern Montana from our hub in Billings will get you to your destination in a fraction of the time it takes to drive. Later Lonesome Road!

Caribbean


With up to 100 flights a day in Puerto Rico, the USVI and the BVI, you have the flexibility to fly when you want to, and easily connect with major carriers.

Micronesia


Our "first flight of the day" is always from our hub in Guam. Operating as United Express, we serve the islands of Guam, Rota and Saipan. To book Micronesia flights, visit united.com.

Fly with us to:


CAPE COD & THE ISLANDS

NORTHEAST

Midwest

Montana

Caribbean

Micronesia

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