We do our best to provide service to customers with physical limitations, but due to the size and design of our aircraft, there are some services that we are prohibited from offering in accordance with FAA safety regulations and the US DOT regulations.
For information on the Department of Transportation Part 382 and/or to contact the DOT, please view the Air Carriers Access Act.
Assistance in the airport
Please come to our ticket counter and request any assistance that you may need through the terminal or to our aircraft. Many of our airports are staffed by only one employee, and so we may not have someone readily available to assist you from the curb into the airport. If you need assistance into the airport, please call our reservations phone number from your cell phone (866-CAPE-AIR) and we can contact the ticket counter to request assistance for you.
Assistance getting to the gate and aircraft
Our aircraft require ground loading, due to their size and configuration. Most of our airports are on one level, or have an elevator available to get you to the ground level for boarding. Contact our reservations office for information about airport facilities
Assistance boarding or disembarking our aircraft
For most of our aircraft, customers must be able to ascend three steps to board the aircraft. Except for transport in the 46-passenger ATR-42 aircraft, physical limitations preclude the use of jet bridges, lifts, boarding chairs or other feasible devices to enplane a customer needing assistance. When this happens, Cape Air employees will provide reasonable assistance. This assistance includes steadying a customer or providing a helping hand as the customer ascends or descends the stairs, assistance in getting to or from the seat, and assistance with loading and retrieving carry-on items and other assistive devices stowed on board. Employees are not permitted, however, to lift or carry customers on board the aircraft, assist with medical services, or assist inside the lavatory (available on board the ATR-42 only). As the safest seating arrangement for such customer may vary with the situation and with the aircraft type, Cape Air may offer to pre-board the customer or may suggest boarding the customer last for access to the most accessible seat.
Wheelchair assistance in the airport
At most airports we have wheelchairs available to help you from the ticket counter to the gate area. Please advise our reservations agent if you will need wheelchair assistance within the airport
Traveling with your own wheelchair
- One wheelchair per passenger will be accepted and transported at no additional charge. Advance notice is recommended due to space limitations on the aircraft. For transport in the Cessna 402 and Britten Norman Islander, only collapsible, non-motorized wheelchairs (or other assistive devices) are accepted due to the space limitations of the aircraft. Advance notification to obtain any requirements that may apply, particularly regarding wheelchairs with wet cell batteries to be transported in our Micronesia region, is recommended. Early check-in is also recommended for all passengers with wheelchairs so that there is adequate time to load the wheelchair on board and offer any special assistance that may be needed.
FAA regulations prohibit transportation of battery powered wheelchairs inside of the passenger cabin.
Traveling with a car seat
- Children under the age of 2 can sit on laps, and/or child seats can be used if the parent wishes to purchase an additional seat for the lap child and they provide a FAA/DOT approved child seat. Over 2 years of age, the seat criteria is listed below.
- The safest place for your child on an airplane is in a government-approved child safety restraint system (CRS) or device, not on your lap. Your arms aren't capable of holding your child securely, especially during unexpected turbulence.
- The Federal Aviation Administration (FAA) strongly urges passengers to secure your child in a CRS or device for the duration of your flight. It's the smart and right thing to do so that everyone in your family arrives safely at your destination. The FAA is giving you the information you need to make informed decisions about your family's travel plans.
- Government-approved Child Aviation Safety Restraint System (“CARES”) harnesses typically used for children between 22 and 44 pounds are also approved for use in the aircraft cabin on all aircraft except the Britten Norman Islander where the harness cannot be properly secured due to the seating style. For the Cessna Caravan Amphibian, CARES can be safely secured to some but not all of the seats.