Cancellations & Refund Policies

Cancellation & Refund Policies

Cancellation policies vary depending upon the fare purchased, including whether the ticket was purchased through Cape Air, a partner airline, or agency. These policies are included in the fare rules published with ATPCO and available for inspection at the time of ticket purchase.

For most of Cape Air’s fares, as published with ATPCO, cancellations received within 24 hours of departure are subject to additional penalties.

• For Non-Refundable/Value tickets, such cancellation may impact eligibility to reuse the ticket or apply the ticket value toward the purchase of a future ticket.

• For Refundable tickets, such cancellation may impact eligibility for a full refund.

Changes made on the day of departure are permitted and are not considered a cancellation in accordance with this rule if (1) the flight change is made prior to the time for departure of the original reservation and (2) Cape Air is able to accommodate the Customer on a new flight on the original day of travel. Additional fees may apply depending upon the fare rules for the original ticket.

Non-Refundable & Refundable Tickets

Cape Air issues directly and through its partner airlines and agents tickets that are both Refundable and Non-Refundable. Customers should consult their ticket for more information. Rules in addition to those below regarding eligibility for refunds or exceptions are included in the fare rules published with ATPCO and available for review at the time of ticket purchase.

The following rules apply to Non-Refundable tickets:

• General Rule: Cape Air will not refund any portion of a ticket that is purchased with a Non- Refundable fare, including the fare and any taxes, fees, or other charges included within the total price paid for the ticket.

• Application of Value Towards Future Purchase: Cape Air may allow a portion of the Non-Refundable fare paid for an unused and Non-Refundable Cape Air ticket to be applied towards the purchase of future travel on Cape Air, provided it is done in accordance with the applicable fare rule in place at the time of such request. Any portion not so applied will not be refunded in any form.

• Value Forfeited for Failure to Honor Cancellation or No Show Policies: tickets for any reservations not canceled in accordance with Cape Air’s Cancellation Policies or for Customers who No Show for a flight are not eligible to have the ticket value applied towards the purchase of future travel on Cape Air. In this situation, the ticket has no value.

• Extenuating Circumstances: a Non-Refundable ticket which has been deemed to have no value pursuant to this Section may, at the sole discretion of Cape Air, be refunded in full or part, or have its value applied toward the purchase of a Cape Air ticket, in consideration of extenuating circumstances, such as the death of a family member.

The following rules apply to Refundable tickets:

• General Rule: Cape Air will refund all or any unused portion of a ticket that is purchased with a refundable fare, including the fare, taxes, and other charges included within the total price paid for the ticket, less any service fee, if applicable.

• Value Forfeited for Failure to Honor Cancellation or No Show Policies: tickets for any reservation not canceled in accordance with Cape Air’s Cancellation Policies or for Customers who No Show for a flight are not eligible for a refund (full or partial) and Customers may not have the ticket value applied towards the purchase of future travel on Cape Air. In this situation, the ticket has no value.

• Extenuating Circumstances: a Refundable ticket which has been deemed to have no value pursuant to this Section may, at the sole discretion of Cape Air, be refunded in full or part, or have its value applied toward the purchase of a Cape Air ticket, in consideration of extenuating circumstances, such as the death of a family member.

Cancellation and No-Show Policy for TravelPass Holders
TravelPass reservations can be cancelled or changed up to 24 hours prior to departure with no penalty or change fees. Cancelled trips will be valid for use to reserve future flights. Upon cancellation, please allow up to 24-hours for your passes to be returned to your account. If you need to rebook immediately after cancelling, you may also contact our Call Center at 1-800-CAPE-AIR (1-800-227-3247) where our agents can rebook your flights using the TravelPasses.

Customers who would like to do exchange/rebook to a different flight using their TravelPass, can also do so online. After logging into your profile, you can choose to lookup and manage your upcoming travel.

TravelPass - Cancellations within 24 hours of departure time: Within 24 hours, changes are allowed for flights departing the same day as the original flight date. If the change within 24 hours results in a new travel date, an additional trip is required to hold the segment, and the original pass(es) are forfeited. Cancellations without rebooking within 24 hours will result in forfeiture of your trip/passes.

TravelPass - No Shows: A no show on a TravelPass reservation will result in forfeiture of the trip and the passes not being refunded for re-use.

For full documentation of Cape Air's policies and procedures, view the Contract of Carriage.