We do our best to provide service to customers with physical limitations, but due to the size and design of our aircraft, there are some services that we are prohibited from offering in accordance with FAA safety regulations and the US DOT regulations.
For information on the the Department of Transportation 14 CFR Part 382 and/or to contact the Department of Transportation please view the Air Carriers Access Act.
Assistance in the airport
Please come to our ticket counter and request any assistance that you may need through the terminal or to our aircraft. Many of our airports are staffed by only one employee, and so we may not have someone readily available to assist you from the curb into the airport. If you need assistance into the airport, please call our reservations phone number from your cell phone (866-CAPE-AIR) and we can contact the ticket counter to request assistance for you.
Assistance getting to the gate and aircraft
- Our aircraft require ground loading, due to their size and configuration. Most of our airports are on one level, or have an elevator available to get you to the ground level for boarding. Contact our reservations office for information about airport facilities
Assistance boarding or disembarking our aircraft
- For most of our aircraft, customers must be able to ascend three steps to board the aircraft. Except for transport in the 46-passenger ATR-42 aircraft, physical limitations preclude the use of jet bridges, lifts, boarding chairs or other feasible devices to enplane a customer needing assistance. When this happens, Cape Air employees will provide reasonable assistance. This assistance includes steadying a customer or providing a helping hand as the customer ascends or descends the stairs, assistance in getting to or from the seat, and assistance with loading and retrieving carry-on items and other assistive devices stowed on board. Employees are not permitted, however, to lift or carry customers on board the aircraft, assist with medical services, or assist inside the lavatory (available on board the ATR-42 only). As the safest seating arrangement for such customer may vary with the situation and with the aircraft type, Cape Air may offer to pre-board the customer or may suggest boarding the customer last for access to the most accessible seat.
Wheelchair assistance in the airport
- At most airports we have wheelchairs available to help you from the ticket counter to the gate area. Please advise our reservations agent if you will need wheelchair assistance within the airport
Traveling with your own wheelchair
- We are able to store one manual powered standard collapsible wheelchair on board our aircraft. Please contact our reservations office to ensure that there is space available on your flight to store a wheelchair. One wheelchair per passenger will be accepted and transported at no additional charge. Advance notice is recommended due to space limitations on the aircraft. If a size and nature such that the wheelchair can be loaded onto and transported aboard, both collapsible and electric wheelchairs will be accepted for transport. For wheelchairs with wet cell batteries, the batteries must be disconnected, and terminals insulated and stored in strong, rigid packaging. The box must be clearly marked as enclosing such item with arrows indicating the “up” position. Regulation battery boxes are highly recommended. Early check-in is also recommended to avoid any delays from the additional processing.
- FAA regulations prohibit transportation of battery powered wheelchairs inside of the passenger cabin.
- Though FAA regulations allow carriage of battery powered wheelchairs in cargo, most motorized wheelchairs are too large to fit into the cargo compartment of our aircraft, and so in most cases we are unable to accommodate them. A small collapsible battery powered wheelchair might be able to be accommodated. Batteries must be removed and packaged in a strong, rigid, leak-proof container. Please contact Cape Air for additional information and to confirm available space.